We're here to help

Support & Contact

Real people, friendly help. We want Bravii to make your family's day easier.

The quickest way to reach us is by email โ€” we read every message.

support@bravii.app

For privacy-specific requests, you can also write to support@bravii.app.

Frequently asked questions

How do I set up a routine?

Open Bravii and go to the Parent Dashboard. Choose a child, then create a routine and add steps โ€” each step can have a title, an icon or picture, and a timer. Save it, and your child can start following the routine with visual cards and voice read-aloud guiding each step. You can create as many routines as you need (for example, morning, after school and wind-down).

How does the read-aloud voice work?

Bravii reads each routine step out loud in a warm, friendly voice, which is great for early readers and kids who process better by listening. The voice is generated using text-to-speech and plays through your device. It's especially helpful for keeping neurodiverse children oriented to what's happening now and what comes next.

How do practitioners connect to a child?

Practitioner access is always controlled by the parent. In the app, a parent generates a single-use, expiring link code for a child. The practitioner (for example, an OT, therapist or NDIS support worker) enters that code to connect. From there you can view progress and collaborate on goals. Parents can revoke a practitioner's access at any time.

How do I delete my account and data?

You're always in control. In the app, go to Parent Dashboard โ†’ Settings โ†’ Delete Account & Data and confirm โ€” this permanently and immediately removes your account and everything associated with it. Prefer email? Write to support@bravii.app and we'll take care of it. See the full steps on our Delete Your Account & Data page.

Is my child's data safe?

Yes โ€” safety is central to Bravii. We collect only minimal child data (first name, age, avatar and routine activity), we never show ads, and we never sell data. Information is encrypted in transit, protected by database security rules so only your account can reach it, and sensitive keys are kept server-side. Your parent PIN stays on your device only. Read more in our Privacy Policy and Children's Privacy page.

How do I manage my subscription?

Where paid plans are available, they're billed through your Apple App Store or Google Play account. You can view, change or cancel a subscription any time in your store account settings (Subscriptions). Because billing is handled by the store, refunds follow that store's policies, alongside your rights under applicable consumer law.

Want to delete your data right now? Head to our step-by-step Delete Your Account & Data page.